In line with our high standard policies to satisfy our customers, all purchases through MatajerOnline website can be returned or replaced within 15 days from the date of receiving your order. This also applies to damaged, defective and incorrect purchases. In these cases, if want to replace or refund the product, follow these steps:
Fill Up the online form by clicking on the button below or by contact us.
- Please ensure that the products you want to return or replace are not used and re-placed in their original packaging. Used, scratched or damaged products will not be received as return item.
- To satisfy you, we will issue you a refund or exchange, this does not include extra charges incurred by us including cash on delivery fees or shipping charges, based on your payment method*.
- If you are not satisfied with the product you received or if the product description is different or if there is damage or malfunction, you may return it. If there is damage to the product, please contact us immediately upon receipt of shipment.
List of non-returnable products
Unfortunately, we will not be able to return some products. We recommend that you read the product description carefully before purchase.
- Sterile, Hygiene & Health Products
- Shaving Tools
- Electronic programs and codes
- Cosmetics and perfumes and liquids
- Books, Paper , Magazines
- Unsealed electronic products, If opened*
- If items were damaged when it’s with customer possession
- Any customized products that specially made as per request
(*) All electronics must be sealed and not opened from its original packing when return.